Case Study Your Customer Is The Star - 1033 Words

Group Book Review The Baby Boomers grew up to transform the social and economic landscape of our nation. They were the largest generation up to their point in history. Now, with the Millennials, history is repeating but this time with an even larger generation. The Baby Boomers and their offspring, the millennia’s have transformed our nation once more. In his book Micah Solomon â€Å"Your Customer is the Star: Tiles how to Make Millennia’s, Baby Boomers, and Everyone Else Love your Business.† Your Customer is the STAR when you use the opportunities of the star promise. The Millennial’s present a unique challenge in today’s businesses by being the largest and most diverse generation along with having the largest purchasing power in history. Solomon saying in this book â€Å"With these opportunities to make their customers the star of their promises.† The millennia’s seek out companies and businesses that offer fast services; liv ing with accessibilities at their fingertips. Furthermore, keep the customer service experience fresh, meaningful, with trustworthiness, and value for your customers: Doing this will create customers who are loyalty for a lifetime. Now let us look at how this relates to the real world in a couple of examples. Demonstrating Book Principles The Home Depot is a Fortune 100 company with close to $80 billion dollars of revenue for the past few years. They are a company with a lot of manpower and brainpower at their disposal and have the physicalShow MoreRelatedCase Study : America One Car1074 Words   |  5 PagesColin Ziegler ISSC340 April 26, 2015 Case Study Scenario: America One Car (AOC) dealership is moving into a newly built facility in a suburb town of Washington, D.C.You are retained as a consultant by AOC dealership to design a network solution for their new location. The new facility is assumed to be wired with UTP and fiber, with outlets in specific locations. 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