Wednesday, October 9, 2019
Writing Course for General Services Corporation Employees Essay
Writing Course for General Services Corporation Employees - Essay Example The paper throws light on General Services Corporation (GSC). In GSC, letters to customers, internal memos and emails are the most common types of written communication. Since GSC is a service company, it needs to constantly be in touch with its customers, and this makes external communication very important. There is also a lot of written communication that goes on between different departments. Most of this internal communication is normally in the form of e-mails and memos. Employees in the marketing department also have to do a lot of proposal writing for the purposes of getting more customers for the company. With all this writing that employees have to do every now and then, it is important to upgrade their writing skills so as to make the communication process easier and more efficient. The employees should receive training not only how to write well, but also how to write creatively. For instance, when writing internal memos and emails, most employees normally do not really k now how to bring out the point they want to make. This makes their written communication seem pointless, which can be quite frustrating for both the receiver and sender. However, some employees are quite good at communicating through whatever form of written communication they use. For instance, when one states his message right at the beginning instead of beating around the bush, then it is likely that whoever is reading the letter or memo will take whatever is in it with the seriousness it deserves.
Tuesday, October 8, 2019
4Ps of Gap 360 Essay Example | Topics and Well Written Essays - 1000 words
4Ps of Gap 360 - Essay Example any not only provides service by providing tour plans but also does provides many other services to make the trip of the customers very pleasant and also to satisfy the customerââ¬â¢s needs and wishes (Hoffmann, 2008, pp.87-96). The various other services that the company offers to the customers are like providing good accommodations, good transport facilities etc. which are comfortable and also affordable for the customers. It also provides complementary meals to its customerââ¬â¢s on the trip like on Monday it provides a welcome dinner and a drink, on Tuesday it provides the Lunch in the same way different other meals on different days of the weak on the trip to Australia (Leader and Kyritsis, 1994, pp. 94-103). The companyââ¬â¢s biggest competitive advantage over other companies is that it provides tour packages in a varied forms and it has the flexibility to change its plans as per the customersââ¬â¢ demands as a result of which the customers get lots of advantage in planning their trips based on their budget and also preference of location. Price plays a big role in this competitive market environment, with huge number of competitors existing in every industry customers have lots of options to choose among the various companies and products available in the market. The price set by the Gap 360 for various trips are basically customised oneââ¬â¢s apart from that some of the cost for various trips are been listed below. Looking at the price ranges with the plans given by the company to the customers they are really very reasonable and affordable for the customers. This price of the plans encourages customers to come and take the services from Gap 360. The customer also gets profit by customising their tour plans as per their budget as a result of which it allows the customer to get their wish fulfilled and also this helps the company to achieve full customer satisfaction and also a good brand name in the market (Gap 360, 2014). The location at which the company is
Monday, October 7, 2019
China vs. USA. The Quest for Global Supremacy Research Paper
China vs. USA. The Quest for Global Supremacy - Research Paper Example The Euro zone has become the lowest ranked commercial performers after severely affected regions in Africa. Although the United States has maintained its financial superiority, the stability of this particular region is not constant. With a fluctuating financial graph, the United States does not have control of the global commercial market. This leaves the top spot to upcoming commercial hubs. Asia and Middle East have countries with the fastest growing economies. With political instability making the Middle East a poor investment area, Asia remains the only region with the capability of claiming the throne in matters of commercial and financial success. One country that has significantly improved its commercial capabilities is the Republic of China. This paper will focus on the supremacy battles between the United States and China. The paper will also provide a perspective on which country has the highest probability of clinching the top spot in the long run. A perspective on the investment of both nations shows the difference between their strategies. In China investment opportunities are obtained from all nations across the globe. Regardless of their financial position China has invested in many countries in all continents. According to Swedroe, China has invested in 30 percent of all the countries in Africa (par, 4). This means that China looks to capitalize on the resources that Africa can bring to the global market. This maximization of the resources in Africa has raised the economy of China by around 10 percent (Lash, par 7). The situation is different when it comes to the United States. The United States bases its investment on the ability of the country to pay back in certain conditions. In most cases the United States strikes deal with state government instead of venturing into private investment. The private investment China undertakes enables the country to contract with other private companies who are in need of
Sunday, October 6, 2019
Week three Assignment 1 KJ Example | Topics and Well Written Essays - 250 words
Week three 1 KJ - Assignment Example I would like to point that that the following are the leading SCR companies in USA: i. Nokia Corporations- As the leading telecommunications company, Nokia Inc h positively impacted on the lives of many people. A part from offering education services on health and agriculture, it ensures that all its products are free of harmful toxicities like chlorine and bromine. ii. Adidas- Adidas has been very much concerned about sustainable environmental conservation. In fact, it was one of the few organizations which sent their climate declarations to the Congress. Besides, most of its products are made up of between 50 and 100% recycled materials. iii. Cisco Systems Incorporations-sit has demonstrated its commitments towards CSR by reaching out to the people who might not be exposed to the internet. It collaborated with other like minded entities to establish Community Knowledge Centers in many countries in the Sub-Saharan Africa so as to provide them with internet connectivity. Besides, itââ¬â¢s very much concerned about environmental
Friday, October 4, 2019
Discuss what is the importance of sex education in early childhood Dissertation
Discuss what is the importance of sex education in early childhood (3-8 years) and what is parents' attitude and teachers toward - Dissertation Example Education related to sex is for mounting youthful proficiencies so that they formulate knowledgeable preferences about their activities, and sense assurance and familiarity about performing on these options. It is extensively established that children possess right to be educated about their body and also should be imparted sex education as it is a method that aids them to safeguard and protect self in opposition to mistreatment, utilization, unplanned pregnancies, or from sexually transmitted diseases (STDs), HIV and AIDS. By imparting sex education, they are empowered to discuss issues influencing them, they do possess right get their requirements meet up, also assist these children to take pleasure and in understanding sexuality as well as their affiliations (Sex Education That Works). Apart from family atmosphere and preaching, school atmosphere plays an essential role in educating students about sexuality. Some schools educate their students about the subject as they are well eq uipped and feel it is necessary for the child development, while other schools never like to handle the subject (Kirby, 1999). Humans have developed a society with different temperaments, perplexing environment of varying morals, contentment seeking and progressiveness and open-minded attitudes. It is observed that children are coddled in adult sexual performance enhancing the rate of divorces between couples. This is tragic for the children as they are being pulled by their parents (Ketterman, 2007). According to Wight and Abraham (2000), it is necessary to develop sex education on the basis of theoretical knowledge. This programme is undergoing controlled research trial in UK. Wight and Abraham (2000) further state that it is difficult to translate research based conclusions drawn regarding imparting sex education into acceptable, replicable and potentially effective classroom lessons. It is imperative to incorporate the theoretical ideas with high precision and care to create an awareness in the classroom culture. It is evident that every teacher has a different skill to teach and the incorporated information must be explicit enough to be transmitted in the manner and procedure it should be (Wellings,, 2001). It is essential to have the appropriate directions to safeguard the children and future generations from any kind of mishap (Ogunjini, 2006). Sex education is required to develop a healthy approach as well as to afford the budding minds with a vision and an outlook so that the mistakes that were done in the past could not be repeated. The mistake encompassed the birth of AIDS and STDs, had sex education would have gained magnitude in the past and concern about educating individuals would have been started a few dreaded diseases could have been prevented (Ketterman, 2007; Bryan, 1996). According to Eyre and Eyre (1999), children must be educated in an explicit manner about the sex and sexuality. It is essential for them to have complete information and it is always better to start early as soon as the child is three years of age and till the child is eight, the child must be able to be aware about many things in life and should grasp the situations, happenings going around. Sexuality begins at birth. As soon as the child is born everyone likes to know- "a boy or a girl?" Children are classified by their gender and thus they learn to discriminate between
Improving Carbon Dioxide Solubility in Ionic Liquids Essay Example for Free
Improving Carbon Dioxide Solubility in Ionic Liquids Essay Previously we showed that CO2 could be used to extract organic molecules from ionic liquids without contamination of the ionic liquid. Consequently a number of other groups demonstrated that ionic liquid/CO2 biphasic systems could be used for homogeneously catalyzed reactions. Large differences in the solubility of various gases in ionic liquids present the possibility of using them for gas separations. More recently we and others have shown that the presence of CO2 increases the solubility of other gases that are poorly soluble in the ionic liquid phase. Therefore, a knowledge and understanding of the phase behavior of these ionic liquid/ CO2 systems is important. With the aim of finding ionic liquids that improve CO2 solubility and gaining more information to help us understand how to design CO2-philic ionic liquids, we present the low- and high-pressure measurements of CO2 solubility in a range of ionic liquids possessing structures likely to increase the solubility of CO2. We examined the CO2 solubility in a number of ionic liquids with systematic increases in fluorination. We also studied nonfluorinated ionic liquids that have structural features known to improve CO2 solubility in other compounds such as polymers, for example, carbonyl groups and long alkyl chains with branching or ether linkages. Results show that ionic liquids containing increased fluoroalkyl chains on either the cation or anion do improve CO2 solubility when compared to less fluorinated ionic liquids previously studied. It was also found that it was possible to obtain similar, high levels of CO2 solubility in nonfluorous ionic liquids. In agreement with our previous results, we found that the anion frequently plays a key role in determining CO2 solubility in ionic liquids. Introduction The phase behavior of CO2 with ionic liquids (ILs) is important for the development of several potential IL applications. Since we first showed that CO2 was soluble in ILs and could be used to extract organic solutes,1-3 IL/CO2 systems have been demonstrated for various catalytic reactions.4-17 In some cases, CO2 is used to extract the product from the IL, leaving behind the catalyst and the IL for reuse. Others have adopted IL/CO2 continuous flow systems, where CO2 is used to deliver the substrates to the IL/catalyst phase and extract the products. Recently we also confirmed that CO2 could increase the solubility of gases normally not very soluble on their own in ILs.18 We found that the solubility of CH4 and O2 increased in ILs even at low partial pressures of CO2. Others studying the enantioselective hydrogenation of imines using a cationic iridium catalyst in an IL/CO2 biphasic system found that the catalyst performance was increased dramatically in the IL when CO2pressure was added.19 High-pressure NMR showed that the addition of CO2 increased the amount of H2 dissolved in the IL. The authors believed that the catalyst, which was known to be sensitive to H2 availability, could operate more effectively due to an increase in H2 concentration in the IL along with a decrease in viscosity of the IL with added CO2. Another * Corresponding author. Telephone: (574) 631-5847. Fax: (574) 6318366. E-mail: [emailprotected] â⬠Current address: EaStCHEM, School of Chemistry, University of St Andrews, North Haugh, St Andrews, Fife KY16 9ST, U.K. E-mail: [emailprotected] â⬠¡ Current address: Intermediates RD, Invista S.a.r.l, Sabine River Laboratory B568, P. O. Box 1003, Orange, TX 77631-1003. potential application of ILs that several research groups along with our group have examined is the separation of CO2 from gas mixtures.20-22 To design and optimize processes using ILs, it is essential that we understand the important factors that determine CO2 solubility. It is possible to design many potential ILs; therefore, the systematic study of different cation/anion combinations will allow us to decipher the key properties in making CO2-philic ILs. To date we have studied the solubility of CO2 in a range ofcommonly used ILs.2,23-29 We found that there were a number of factors that controlled the CO2 solubility in the chosen ILs, both cation and anion related.26 Of the ionic liquids studied, the anion played the biggest role in CO2 solubility, a fact that was supported by a recent X-ray diffraction study by Kanakubo et al.30 Anions that contain fluoroalkyl groups were found to have some of the highest CO2 solubilities, and as the quantity of fluoroalkyl groups increased, the CO2 solubility also increased. The previous studies showed CO2 solubility for 1-butyl3-methylimidazolium ([bmim]+) based ILs at 60 à °C increased in the order nitrate ([NO3]-) tetrafluoroborate ([BF4]-) dicyanamide ([DCA]-) ? hexafluorophosphate ([PF6]-) ? trifluoromethanesulfonate ([TfO]-) bis[(trifluoromethyl)sulfonyl]imide ([Tf2N]-) tris(trifluoromethylsulfonyl)methide ([methide]-). For the cations, there were two factors thatinfluenced the CO2 solub ility. The biggest effect was seen in increasing alkyl chain length on the cation. For a given cation, the CO2 solubility increased with increasing chain length, and these results are consistent with those reported elsewhere.31-35
Thursday, October 3, 2019
The Direct Bald On Record Strategy English Language Essay
The Direct Bald On Record Strategy English Language Essay According to Brown and Levinson(1978: 74), bald on record strategy is a direct way of saying things, without any minimisation to the imposition, in a direct, clear, unambiguous and concise way, for example Do X!. Brown and Levinson (1987) claim that the primary reason for bald on record usage may be generally stated as whenever the speaker wants to do FTA with maximum efficiency more than s/he wants to satisfy hearers face, even to any degree, s/he will choose the bald on record strategy. There are different kinds of bald on record usage in different circumstances. This is because the speaker can have different motives for her/his wants to do the FTA with minimum efficiency. The motives fall into two classes; one is where the face threat is not minimised and therefore ignored or irrelevant, and the other is where in doing the FTA baldly on record, the speaker minimises face threats by implication. Brown and Levinson (1978: 100) give an example of bald on record strategy and say that direct imperatives are clear examples of bald on record usage. Imperatives are often softened with hedges or conventional politeness markers, e.g., Please send us the offers. Verb do is used with imperatives, like in Do call us. While what BL call bald on record strategies might simply involve the Gricean maxims, politeness strategies, in contrast, would involve violating the maxims in specific way. Positive politeness The positive politeness is usually seen in groups of friends, or where people of given social situation know each other fairly well. It usually tries to minimize the distance between them by expressing friendliness and solid interest in the hearers need to be expected (minimize FTA). Unlike negative politeness, positive politeness is not necessarily re-dressive of the particular face infringed by the FTA. According to Brown and Levinson (1978: 106), positive politeness is redress directed to the addressees positive face, his/her perennial desire to the his/her wants or actions acquisitions, values resulting from them -should be thought of as desirable. Furthermore, they describe that the redress consists in partially satisfying that desire that ones own wants or some of them are in some respects similar to the addressees wants. BL also note that unlike negative politeness, positive politeness is not necessarily redressive of the particular face want infringe by the FTA. In other words, in positive politeness, the sphere of redress is widened to the appreciation of alters wants in general or to the expression of similarity between egos and alters wants . . . .the linguistic realizations of positive politeness are in many respects simply representative of the normal linguistic behaviour between intimates, where interest and approval of each others personality, presuppositions indicating shared wants and shared knowledge, implicit claims to reciprocity of obligations or to reflexivity of wants, etc. Are routinely exchanged. Perhaps the only feature that distinguishes positive politeness redress from normal everyday intimate language behaviour is an element of exaggeration; this serves as a marker of the face-redress aspect of positive politeness expression by indicating that even S cant with total sincerity say I want your wants he can at least sincerely indicate I want your positive face to be satisfied Brown and Levinson (1978: 106) BL add the element of insincerity in exaggerated expressions of approval or interest is compensating for by the implication that the speaker sincerely wants positive face to be enhanced. This perspective of intimacy is interesting when considering articles in economic journals between authors and audiences are not usually very intimate and if they were, intimacy would be disregard while giving scientific claims. In this sense, it could be expected that not many strategies of positive politeness would be used or rarely used in the articles of economic journals. BL also explain that the association with intimate language usage gives the linguistic of positive politeness its redressive force. They claim that positive politeness utterances are used as kind of metaphorical extensions of intimacy, to imply common ground or sharing of wants to a limited extension of intimacy, and also to imply common ground or sharing of wants to a limited extent even between strangers who perceive themselv es for the purposes of the interaction as somehow similar. This is true when considering economic articles; in fact, sometimes authors and audiences (esoteric) have similar knowledge in general or purpose in common. BL also point out that the positive politeness techniques are usable not only for FTA redress but in general as a kind of accelerator, where S, in using them, indicates he wants to come closer to H or audiences. In addition, BL divide positive politeness into three strategies, namely claiming the common ground, conveying that sender and receiver are co-operators and fulfilling receivers want. 2.3.2.3 Negative Politeness When Brown and Levinson define negative politeness, they say that it is a redressive action addressed to the addressees negative face, that is the addressees wants to have freedom of action unhindered and addressees attention unimpeded. They also point out that negative politeness is the heart of respective behaviour, just as positive politeness is the kernel of familiar and joking behaviour. Negative politeness corresponds to the rituals of avoidance. Where positive politeness is free-ranging, negative politeness is specific and focused; it performs the function of minimizing the particular imposition that the FTA gives unavoidable effects. Furthermore, BL also stress the difference among them, that negative politeness is the kind of politeness used between acquaintances whereas positive politeness is used between closer friends. Negative politeness is the most elaborate and the most conventionalized set of linguistic strategies for FTA redress; it fills the etiquette books although positive politeness also gets some attention. Furthermore, according to BL (1987: 135), the linguistic realization of negative politeness, conventional indirectness, hedges on illocutionary force, polite pessimism, and the emphasis on hearers relative power are very familiar and need no introduction. In addition, BL say that the negative politeness outputs in all forms are used in general for social distancing. Therefore, they are likely to be used whenever a speaker or a sender wants to put a social brake on the course of interaction. There are five main categories as the linguistic realization of negative politeness by BL, namely communicating senders want not to impinge the receiver, not coercing receiver, not presuming/assuming, being (conventionally in) direct and redressing receivers wants. 2.3.2.4 Off Record Brown and Levinsons (1978:216) define off record strategy as a communicative act which is done in such a way that is not possible to attribute one clear communicative intention to the act. In this case, the actor leaves her/himself an out by providing her/himself with a number of defensible interpretations. S/he cannot be held to have committed her/himself to just one particular interpretation of her/his act. In other words, BL claim, the actor leaves it up to the addressee to decide how to interpret the act. Off record utterances are essential in indirect use of language. One says something that is rather general. In this case, the hearer must make some inference to recover what was intended. For example, if somebody says It is hot in here, the hidden meaning of the utterance can be a request to open the window or to switch on the air conditioner. Furthermore, BL (1978: 230-232), list inviting conversational implicatures as one of the main strategies of off record-ness, and its subcategories are giving hints, giving association clues, presupposing, understating, overstating, using tautologies, using contradictions, being ironic, using metaphors, and using rhetorical question. The other main strategy of going off record is being vague or ambiguous, and its subcategories are being ambiguous, being vague, over-generalising, displacing hearer and being incomplete. Politeness In Scientific articles This section aims to present an overview of recent trends in the research of academic writing. One particular area of on-going research is the use of politeness in scientific articles such as economic issues written by economic scholars in academic journal. Myers (1989) discovers that politeness strategies are used explicitly in scientific research article, for instance, to make claims and avoid FTAs. In his study The Pragmatic of Politeness in Scientific Articles, Myers mentions that he adopted politeness strategies proposed by Brown and Levinson (1987) in their book Politeness; Some Universal in language Usage. Brown and Levinson (1987) have developed a theory of politeness to explain the nature of politeness phenomena in language. According to them, it is possible to define generic types of politeness strategies to explain and predict the adoption of politeness in oral or written discourse. As already mentioned in the previous explanation, this theory is based on the work of Goffmann (1967) and it states that people who want to be polite assess the degree of face threat that their discourse will cause in others. BL outline a whole hierarchy of politeness strategies and argue that cultures can be compared in terms of which categories of redress preferred. Most of the claims in the corpus of scientific articles illustrate either positive or negative politeness strategies. But there are instances that illustrate the other choices open to BLs Model of person; doing FTA without redress, baldly; doing it off record; indirectly; and deciding not to do it at all. The Model Person also has a rational faculty for choosing the course of action that will give the highest pay-off with the least loss of face, evaluating three variables; the social distances (D); the relative difference in power between the speaker and hearer (P); and the rank of imposition (R). Myers (1989: 3) in his articles still uses the Brown and Levinson model to help understand the interaction between writers and readers in written text, and particularly in scientific texts, so it meant that these three basic variables are affective to help this study understand the interactions of politeness between writers and readers in written text. In the realm of written communication, the influence of the above factors to politeness has been assessed by Chiappini and Harris 1996; Holtgraves and Yang 1990; and Pilegaard 1997. Although it has been said that specific factors like power, social distance or status influence the adoption of strategies, it is difficult to provide definite conclusions. But it could be said that politeness in written communication such as in economic journal, like others academic field has been generally concluded as a strategy used to create and maintain a friendly atmosphere for relations, to close distance between speakers and hearers and to mitigate the impact of impositions. Greg Myers published his article The Pragmatics of Politeness in Scientific Articles in 1989. By using the model of the politeness principle, Myers (1989) pioneers the application of Brown and Levinsonss (1987) politeness strategies onto written text, and he discovers the existence of politeness in scientific articles. This study attempts to follow what Myers had done in the previous study when he explores and analyzes the research article, by choosing to study economic journals that are quite similar to the corpus in Myerss study. The reason is because an economic journal consists of interactions among economists in which the maintenance of face is crucial. We could see economists building alliances that define what knowledge is as the statement of the individual becomes a fact when it is accepted and used by consensus of the community. In these interactions, certain FTAs are unavoidable and must be redressed with various politeness devices. Moreover, every economist report in the economic issues states a claim, in other words, it makes statement that is to be taken as the articles contribution to knowledge. Most reports, in stating a claim, deny or supersede the claims of others. As stated earlier, this study tries to examine the politeness strategies in the economic text. Myers (1989) investigates the use of politeness in scientific text which closely related with this study. Myers (1983: 3) justifies his reasons for studying politeness strategies in scientific articles. The first reason is scientific article containing the norms of scientific culture, which include the use of passives, nominalization, hedges, and acknowledgement. Secondly, it is because he considers scientific writing as a hard case. If this type of writing contains politeness strategies, then their presence in other genres can be expected. The next reason is that every scientific reports states a claim, an FTA is performed. It would be interesting to see how writers of scientific writing employ politeness strategies to stake a claim. Myers (1983) also discovers that politeness strategies are used explicitly in scientific articles. Below are the strategies employed by the writers/authors co mmonly found in the scientific papers. 2.3.3.1 Positive Politeness and Solidarity In Brown and Levinson (1987), the hierarchy of positive politeness is directed at showing the speaker concerns with hearers concern. Similarly, Myers in his article illustrate the situation: That in scientific writing the range possible references to the readers wants is severely restricted: one cannot for instance, make any remark praising the general talents of a researcher, or remind the readers of a readers past success. But there are positive politeness devices for showing the writer acceptance of the wants of rival researcher, or of the scientific community as whole. (Myers: 1989) In his article, he also points out that the researchers show their solidarity with the community by showing identification with common goals. For instance, when a researcher expresses disappointment, it does not mean that it is a display of personal feelings. Instead, it is an expression of despair for the loss of the opportunity to contribute towards the community. In another example, when an author or a researcher expresses his pleasure or sheer delight, it is not a celebration of personal achievement; it is meant to indicate how glad the author is that the findings fit with the larger goals of the scientific community. Myers (1989) finds that strategic use of pronoun is to stress solidarity, as imposition is made and the use of modifiers to assume common ground, the use of emotional response to indicate solidarity and such unscientific-seeming devices as joking and giving gifts, and also the use of citations are normally used to show solidarity. One way of making criticism while minimizing the FTA is for the writers to use pronoun that include themselves in the criticism. Besides the use of we that means the writers, there is we that means the discipline as a whole. The use of the first person plural pronoun lessens the impact of the claim or criticism made (Myers 1998:7). When an author uses we, it shows solidarity with others, such as research partner(s) or supervisor(s) Joking would seem to be an unlikely politeness strategy in scientific text, and indeed there is not much room for humour in it. But jokes are useful for scientists, linguists, economists or other academic communities, in establishing a sense of shared knowledge or assumptions. This sense can emerge in two features of scientific articles, namely new terms and titles, and they may serve to mitigate the FTA of claim. BL list the giving of gifts as one of their positive politeness strategies. The concerned device in the analysis of writing is the gift of credit, especially in the disposition of citations. It may seem odd that the choice of who to cite and who not to cite could be matter of strategy. One special case of this of giving credit is the acknowledgement of simultaneous, independent claims. Historically, priority disputes have been major causes of tension within the scientific community. Furthermore, authors can show their solidarity with the community more subtly by exhibiting response that assumed shared knowledge. Myers (1989) in his paper finds an indication of emotional response to results, or desire for certain results. In scientific writing such as economic journals, a pattern of citations is used to show solidarity with the scientific community. Authors used this strategy to show the referee or the editorial board that their work is in agreement with the previous studies and it is supported by these studies. Also, by citing the findings of the established members of the academic community, they hoped that their suggestions would be more convincing. Based on the explanations above, those basic concepts of the positives politeness in scientific articles have not changed much compared to the basic concepts proposed by BL, that the communication is framed so that all parties maintain a positive face. Positive politeness is an effort to make up for a threat to the desired self-image or it usually tries to minimize the distance between them by expressing friendliness and solid interest in the hearers need to be respected. Positive politeness devices are used to mitigate both claims and denials of claims.
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